It’s hard to believe that nearly three months have passed since BOLDplanning launched its new Customer Success Program. In this short time, program leaders Carlin Alford and Karla O’Grady, along with other BOLDplanning representatives, have taken company-client engagement to a whole new level. Not only have they orchestrated a variety of planning and training exercises for Continuity of Operations/Government, Emergency Operations, and Business Continuity, but they’ve also sat down for many one-on-one meetings with customers across the country. Among them are public and private sector organizations in Oregon, California, Colorado, New Mexico, Illinois, Georgia and Florida, to name just a few.
The Customer Success Program reaffirms BOLDplanning’s mission to constantly deliver top flight services through emergency and continuity plans that genuinely work today and tomorrow. It also reinforces the company’s customer service commitment by enhancing existing business relationships to better align with client needs.
As a member of the BOLDplanning family and automatic enrollee in the Customer Success Program, you can expect:
- Open and continuous dialogue with customer success liaisons, in addition to other BOLDplanning point(s) of contact
- A higher level of coordination and efficiency to ensure your success
- Quarterly Health Checks, or QHCs, including guidance with plan reviews
- Capabilities assessments and recommendations for improvement
- Routine sharing of best practices, white papers and subject matter expertise
- Opportunity to provide input into future BOLDplanning products and services
The momentum of the Customer Success Program continues next week, as BOLDplanning heads to Texas. There, the company will sponsor a one-day workshop, entitled “Emerging Trends in Emergency Management Symposium,” at the Sheraton Austin Georgetown Hotel & Convention Center. The event, which will take place on Thursday, April 12th, is designed to allow elected officials and emergency management leaders to share best practices and foster greater communication and collaboration across a variety of organizations involved in preparedness.
At BOLDplanning, we’re committed to ensuring every customer reaches their readiness and compliance goals faster than ever. We’re proud of all that we’ve accomplished over the years, and especially in the first 90 days of the Customer Success Program. There’s a whole lot more to come!
If you want to learn more about BOLDplanning or the Customer Success Program, call 615.469.5558 or email customersuccess@boldplanning.com now. You’ll be glad you did.
