January 31, 2018 (Nashville, TN)—BOLDplanning Inc., the leading developer of online solutions for Emergency Operations Planning (EOP) and Continuity of Operations/Government Planning (COOP/COG) and Hazard Mitigation Planning (HMP), announced today the addition of Karla O’Grady to its growing, Nashville, TN-based team as Customer Success Manager.
O’Grady will play a key role in building the newly launched Customer Success program. The goals of the program are to elevate company-client communications, orchestrate planning and training activities and ensure every BOLDplanning customer reaches their preparedness and compliance goals.
O’Grady brings to BOLDplanning more than 15 years of experience in client relations and customer service. She previously served as Client Services Liaison – Implementation Specialist for Coyote Analytics, where she was responsible for maintaining client relationships to ensure project success and client satisfaction. Prior to this, O’Grady served as Customer Account Specialist for United Waste Solutions where she was responsible for a wide range of customer care duties.
Fulton Wold, President of BOLDplanning, said of the hiring, “We are fully committed to providing our customers with a rewarding and valuable experience. Karla brings to the table the type of attitude, demeanor, experience and competence I’m confident our customers will truly appreciate.”
O’Grady said, “It’s refreshing to work with a company that sees the value in their customers’ success and wants to grow relationships. My professional values are right in line with BOLDplanning, and I feel extremely lucky to have this opportunity to align my talents with BOLDplanning’s mission.”
O’Grady holds a B.A. in Education and Psychology from Metropolitan State University in Denver, Colorado.